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Shaw Communications
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Senior Digital Support Analyst (AWS)

Department name: Information Technology
Business unit: TOPS
Position ID: J0521-2913

A little about us

What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.

At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.

Come dream bigger and brighter with Shaw.

The role

We have an exciting opportunity for a Senior Digital support analyst to join our Digital Technology Operation team. The ideal candidate will be accountable for providing application support for numerous Digital applications and web properties leveraging a variety of technologies. We are seeking someone with strong analytical and problem solving skills with cloud operations background. The ideal candidate is a team player, comfortable working at a fast pace, carries considerable experience with enterprise software and platforms, Unix /Windows OS, Database, Scripting and application monitoring and logging tools. As well as good knowledge of ITIL management practices.

A typical day

• Support and troubleshoot various web applications in Shaw’s Digital portfolio
• Deploy, administer, and support cloud services for both internal and customer facing applications in major public clouds (AWS)
• Work closely with other support teams to troubleshoot and resolve application/server issues
• Participate with project teams in the delivery, deployment and operational readiness plans of new and enhanced business applications while adhering to change management procedures
• Mentor and lead junior members on the team
• Process Improvement and Automation - recognize inefficiencies and gaps and identify plan to action
• Software Patching and Vulnerability Management
• Build Automation and self-healing to support service recovery
• Develop and maintain application support and troubleshooting scripts and tools
• Create and maintain technical support documentation
• Monitor All digital applications, create dashboard for uptime and availability and alerting for all vital business functions
• Learn the underlying functionality and technology of each application
• Provide after-hours on call support in line with Shaw Communications Inc. on-call guidelines

Your skills/experience

• 5-7 years in an Application Support role in Digital or general IT Environment
• 2+ years working and supporting and managing Infrastructure and application hosted in AWS
• Degree or diploma in Computer Science or related field
• Industry IT Certifications: AWS/Oracle/Microsoft/ITIL Certification
• Experience supporting various technologies (Unix, Windows, JBoss, Java, C#, .NET, HTML, ASP, IIS, Apache, Tomcat, WebLogic, LDAP, etc.)
• Scripting / programming experience with languages such as PowerShell or Python
• Experience with Application Health Monitoring and open logging tools such as App Dynamics, New Relic, Dynatrace, Splunk and CloudWatch
• Working knowledge of SOAP and RESTful Web services
• Working knowledge of SQL Server and Oracle databases
• Networking familiarity (Subnets, ACL, NAT, Load Balancers)
• DevOps knowledge / experience with Infrastructure Automation
• Experience working in a large enterprise environment that apply ITILL management practices
• Strong analytical and problem solving skills with a positive, “can-do” attitude
• Ability to work in a fast-paced environment and prioritize based on criticality
• Excellent communication skills (verbal and written) and technical writing abilities
• Strong interpersonal and leadership skills

Other details

• This position requires the successful completion of a criminal and credit background check
• Applicants will be hired in any Shaw or Freedom Mobile location and will not be required to relocate for this role.

Posting closing date: July 26, 2021

At Shaw, we believe diversity and inclusion are integral to the continued growth and success of our entire company. We believe diversity and inclusion enhances our Company’s culture and creates a sense of belonging where people feel comfortable bringing their true selves to work. This in turn promotes innovation through harnessing the variety of experiences, thoughts, and perspectives our employees have to offer. We encourage applications from all qualified individuals, regardless of race, gender, age, or any other identifying characteristic.

Shaw Communications, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.

We thank all applicants for their interest; however, only selected candidates will be contacted. No telephone calls or agencies, please.