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Shaw Communications
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Technical Service Representative - Montreal - Full time

Company: Shaw Direct
Category: Customer Care
Employment Type: Full-time
Position ID: J1117-1958

Job Description

Multiple full-time positions available!

Shaw is a family-orientated, Canadian owned business with over 14,000 employees across the country and more than 300 employees at Montreal, providing services to more than 3 million customers with top quality cable TV, Internet, digital phone and direct-to-home satellite services.

We have an exciting opportunity for a Technical Service Representative working in our inbound call center located in Montreal. Reporting to the Supervisor, Technical Support, the successful candidate will be accountable for answering calls from new and existing customers with a focus on technical support and promoting the features, benefits and advantages of Shaw products and services.

What we offer:

•Competitive salary plus commissions based on individual performance
•Customizable full benefits plan to suit you and your family’s needs
•3 weeks of paid vacation
•Full time paid training for all new employees to ensure your success
•A Recruit & Reward program to help you earn $1,000 by referral
•Incredible employee discounts on all you can watch TV, on demand viewing as well as corporate discounts with many major retail partners
•Ultra-modern offices in the trendy Mile-End area, accessible via public transportation
•Part time student schedules are available (Conditions apply)


• Provide knowledgeable technical support and troubleshooting guidance pertaining to satellite TV
• Deliver exceptional customer experience while staying within our support scope guidelines
• Educate customers in realizing the full benefit of their Shaw products and services
• Look for opportunities to improve our business and elevate customer experiences
• Promote and sell Shaw products and services
• Employ time management and multi-tasking skills to maintain high service levels

What we require:

•Availability to work 40 hours a week on variable schedules between 6:00am – midnight; being open to work the evenings, weekends and statutory holidays
•Proficiency in French and English
•High school diploma

We look forward to meeting you!

Shaw Communications, through its third party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below.  The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act.  The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.

We thank all applicants for their interest; however, only selected candidates will be contacted. No telephone calls or agencies, please.