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Shaw Communications
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Carrier Services Specialist

Department name: Operations
Business unit: Brand Market & Communication
Position ID: J0820-1369

A little about us

At Shaw, we’re proud to be leaders in a movement that brings Canadians the connectivity they need to fuel their lives. We’re making bold moves to connect Canadians and we’re always on the lookout for go-getters that are committed to disrupting the status quo. Does that sound like you? We’d love to meet you.

The role

The Shaw Business team in Calgary is currently seeking a Carrier Services Specialist to join their team. This position reports directly into the Manager, Carrier Services (Voice). The successful candidate will be accountable for dealing with various 3rd party carriers and service providers, and activities related to the management of 3rd party voice services for the Shaw Group of companies

A typical day

· Establish and develop both internal and external relationships to improve efficiencies and reduce costs for the Shaw group of companies, in order to deliver the best customer experience
· Work closely with 3rd party carriers specific to the delivery of telephony services and other carrier deliverables
· Provide technical leadership within the team, relative to voice networks, call routing, voice technologies
· Collaborate with Engineering and I.T. Groups to ensure technical integrity for implementing solutions, chairing regular calls, as required
· Communicate technical specifications and requirements to carriers and internal teams as relates to telephony services
· Accountable for 3rd party order requests related to corporate Private Line PRI’s, MACD activities, and AASR’s for Shaw group of companies
· Management and administration of voice related components in BMC and COS systems
· Support, contribute to, and participate in, new market launch activities for both Shaw Telecom and Freedom Mobile.
· Identify areas of opportunity to gain operations efficiencies as it relates to Carrier Access Billing, Toll Free, Local Number Portability and Billing & Collections
· Prepare detailed back up for Carrier Access Billing on a monthly basis (access, bill and keep imbalance, usage, PIC and BLIF)
· Develop documentation as it relates to voice related services including best practices and standards, system implementation and procedures
· Work closely with 3rd party carriers specific to the delivery of Toll Free services and other carrier deliverables
· Complete monthly analysis, reporting and invoicing for Billing & Collections
· Responsible for maintaining telephony databases for Shaw Group of companies
· Perform audits of telecom lines to confirm physical presence of specific lines, trunk groups and usage; present cost saving opportunities related to lines and carrier accounts
· Support and deliver business goals by identifying opportunities to improve operations through learning, process improvement and development activities
· Various other duties and projects as assigned.

Your skills/experience

· Minimum 3 years in Telecommunication Industry, preferably with some technical experience (i.e. voice networks, telephony platforms)
· Prior experience managing complex projects and contracts with outside vendors and/or carriers
· Regulatory knowledge as it relates to 3rd party telecommunications considered an asset
· Accounting or data analysis background would be considered an asset
· Post secondary education and/or equivalent experience in a related field
· Self-starter capable of multitasking in a fast paced, team environment
· A positive, “can-do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity
· Strong understanding of business analysis and process improvement
· Team player with excellent communication skills both written and verbal
· Ability to work independently with minimal supervision

Other details

We thank all interested applicants; however, only qualified candidates will be contacted. This position may require the successful completion of a criminal background check.

Posting closing date: September 29, 2020

Shaw Communications, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.

We thank all applicants for their interest; however, only selected candidates will be contacted. No telephone calls or agencies, please.