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Shaw Communications
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Business Technical Specialist

Department name: Technical Service Reps
Business unit: TOPS
Position ID: J1019-0119

A little about us

At Shaw, we’re proud to be leaders in a movement that brings Canadians the connectivity they need to fuel their lives. We’re making bold moves to connect Canadians and we’re always on the lookout for go-getters that are committed to disrupting the status quo. Does that sound like you? We’d love to meet you.

The role

As a Business Technical Specialist, you will provide technical support to Shaw’s clients across our COAX/Fiber technologies including our Voice, WiFi, TV, and Satellite products. The ideal candidate will have experience in IT and be driven to learn and play with the newest internet-based technologies. This role requires a solid understanding of internet theory, the ability to decipher complex situations, and scale the conversation based on the client ultimately leading to a successful resolution.

A typical day

This role is primarily responsible for taking inbound contacts from Shaw’s clients across multiple platforms both verbal and written regarding the clients’ services. No two calls are the same, every client will present you with a new, unique challenge to dig deep on and resolve. Learning will be an integral part of your day to day. You will also be a subject matter expect, advising Leadership and product stakeholders information regarding our products and the types of challenges our clients are experiencing.

Your skills/experience

• Previous contact centre experience is an asset
• Experience with Internet Theory
• 1+ year(s) experience in information technology with a focus on networking

Meet the team

• Supervisor, Business Activation & Support
• David Green, Manager Business Activation & Support
• Ken Neudorf, Director Business Activation & Support

Other details

This position requires the successful completion of a criminal and credit background check.

Shaw Communications, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.

We thank all applicants for their interest; however, only selected candidates will be contacted. No telephone calls or agencies, please.