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Shaw Communications
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Bilingual Technical Service Representative Vancouver - Punjabi

Category: Customer Care
Employment Type: Full-time
Position ID: J1217-1058

Job Description

Bilingual Technical Service Representative Vancouver (Punjabi)

Now Hiring: Technical Support Representative (Inbound Call Center) PERMANENT POSITIONS
Do you feel accomplished when you can figure out a problem? Do you enjoy helping people? Are you usually your family and friends’ go to tech person?
If so, you are just the person we are looking for!

Successful candidates will be answering calls from Shaw customers with a focus on technical support and promoting the features, benefits and advantages of Shaw products and services.
What you will be doing daily:
• Be able to speak one of the following language Mandarin/Cantonese/Punjabi fluently
• Help customers troubleshoot their technical issues over the phone
• Deliver an exceptional customer service experience and promote Shaw products
• Interact and coordinate with other departments to resolve customer issues
• Document all incoming calls and ensure proper follow-ups are done.
What we offer:
• Competitive salary with opportunities for bonuses and uncapped commissions
• Great career growth opportunities available throughout all Shaw locations nationwide
• Extensive benefits program for all part time and full time employees available upon hiring which includes full health, dental, profit sharing and employee discounts
• Flexible student schedules available (some conditions apply)
• Part time positions guarantee a minimum of 20 hours each week
• Full time positions guarantee 40 hours per week
• 3 weeks’ worth of paid vacation for Full-time employees
• Casual dress code in an ultra-modern environment located in Central Downtown Vancouver, a mere 5-minute walk from all major transit stations

What you need to have:
• Minimum of 1 year of call center or equivalent experience
• Proficiency in the English language (writing and speaking)
• Able to successfully conduct a business conversation in either Mandarin/Cantonese/Punjabi
• Understanding and proficient of computer technology, networking and desktop support issues
• Strong problem solving, troubleshooting and communication skills
• Ability to work on a rotating shift, within our operational hours of 8:00AM to 9:15PM, 7 days a week, 365 days per year
• Positive “can do” attitude and customer focus

If you want to be part of something bigger—part of a dynamic team of people who are aligned, focused, and passionate about working together to care for our customers, then we look forward to meeting you!
Apply now at: and be sure to view all our current career opportunities!

Shaw Communications, through its third party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.

We thank all applicants for their interest; however, only selected candidates will be contacted. No telephone calls or agencies, please.