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Shaw Communications
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Digital Experience Owner, Service & Support

Department name: Product Development
Business unit: TOPS
Position ID: J0620-1525

A little about us

At Freedom, we’re proud to be leaders in a movement that brings affordable wireless services to Canadians. We provide not only the wireless freedom Canadians want, but the wireless freedom Canadians deserve and we’re always on the lookout for go-getters that are committed to disrupting the status quo. Does that sound like you? We’d love to meet you.

The role

The Shaw Digital team located in Calgary, Alberta is currently seeking a Digital Experience Owner to join their team.

The Digital team designs, delivers and supports the customer experience for all digital interactions with Shaw customers. Our focus is to link digital activity to corporate strategy, enhancing processes and systems to win, serve and retain customers. The Digital Experience Owner is responsible for the various segments of our digital experience portfolio, supporting the Digital team’s strategy and continued evolution of the digital experience for their assigned portfolio.

A typical day

• Plan and prioritize the Manage & Login (i.e. online account management) experiences’ backlogs providing transparency and managing expectations with stakeholders, partners and leadership
• Drive usage and satisfaction of customer interactions on our Manage experiences (e.g. My Shaw web, My Shaw app and My Shaw Direct)
• Work and collaborate with design and technology teams to create, launch and optimize digital experiences by providing vision, direction and clarity of requirements
• Work and collaborate with cross-functional teams including technology, customer care, marketing, sales, and finance
• Effectively communicate with stakeholders and partners to thoroughly understand business needs and objectives, and provide solution-oriented recommendations
• Leverage analytics and best practices to create data and insight driven opportunities
• Be an expert on the competition and digital trends
• Provide digital experience subject matter expertise to projects and initiatives pertaining to the digital channel and experience at Shaw
• Facilitate consistent, customer-centric experiences across digital applications outside of Digital team’s domain
• Works heavily with each line of business to build out respective digital experience strategy
• Supports the day-to-day maintenance of messaging experiences and channels

Your skills/experience

• Minimum 5 years of Digital Product Management, Digital Marketing or similar experience
• Experience building consumer-facing digital services and experiences
• Experience prioritizing work with multiple teams while keeping digital excellence in mind
• Ability to balance stakeholder/business requirements with technical solutions
• Very people-oriented
• Good negotiation and relationship management skills
• Technology agnostic in all decisions
• Ability to identify, develop and make informed improvements
• Excellent communication skills across teams
• Familiarity with Agile and SCRUM
• Experience working with cross-functional teams

Other details

• This position requires the successful completion of a criminal and credit background check
• This posting will close: July 9, 2020

Posting closing date: July 9, 2020

Freedom Mobile is a subsidiary of Shaw Communications Inc.

Shaw Communications, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Broadcast Services. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.

We thank all applicants for their interest; however, only selected candidates will be contacted. No telephone calls or agencies, please.