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Shaw Communications
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Senior Investigator

Department name: Information Technology
Business unit: Wireless
Position ID: J0620-1527

A little about us

At Freedom, we’re proud to be leaders in a movement that brings affordable wireless services to Canadians. We provide not only the wireless freedom Canadians want, but the wireless freedom Canadians deserve and we’re always on the lookout for go-getters that are committed to disrupting the status quo. Does that sound like you? We’d love to meet you.

The role

Shaw Communications is looking for a Senior Investigator to join the team in Toronto, reporting to the Manager, Investigations.

The Senior investigator will be working with a team of specialized professionals in the analysis and the investigation process to ensure potential losses to Shaw are minimized.

A typical day

• Support the Manager with respect to investigations and loss prevention
• Conduct investigations in the capacity of a working lead where cases have been specifically assigned ensuring proper analysis and investigation standards are followed
• Generally involved in more complex investigations that may have significant reputational/ organizational impact
• Ensure investigations are professionally conducted and completed in a timely manner
• Represents the company in court proceedings
• Ensures an integrated approach with other business areas, broader organization, and enterprise as appropriate
• Establishes effective relationships with different Stakeholders and act as brand ambassador for our line of business both internally and externally.
• Prepares and delivers fraud/loss prevention seminars to both Shaw employees and retail dealers
• Coordinates and prioritizes multiple initiatives and manages resource allocation
• Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams
• Establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives
• Assists with Physical Security/Robbery investigations upon request
• Participates in the on-call program
• Identifies and communicates procedural weaknesses to businesses and participates in Post Investigative Reviews (PIRs) as required
• Maintain strong awareness of emerging trends and investigative techniques for own area of specialty
• Maintain a culture of risk management and control, supported by effective processes in alignment with Shaw’s risk appetite

Your skills/experience

• Deep knowledge and understanding of businesses / technology, and organizational practices/ disciplines
• Undergraduate degree or relevant professional certifications, designations, and/or 7+ years relevant experience or previous law enforcement experience
• Ability to present and make recommendations to senior management and executives
• Demonstrated, broad and in-depth knowledge of investigative techniques, proper protocol and financial criminal trends
• Excellent written and oral communication skills.
• Sound knowledge of analytical tools and techniques.
• Demonstrated decision making abilities and judgment skills.
• Proven ability to effectively work in a fast-paced, high volume environment.
• Ability to effectively prioritize, multi-task and adapt to changing priorities.
• Flexible schedule allowing for travel as required and on-call, after hour’s callback.
• Excellent Interviewing skills.
• Extensive experience testifying in court.
• Knowledge of investigative best practices and evidence gathering/continuity requirements.
• Proven knowledge of Bank policies, standards and processes.
• Working knowledge of Criminal Law, Privacy Legislation etc.
• Display knowledge, experience and, or education related to digital-based investigations would be advantageous

Other details

• This position requires the successful completion of a criminal and credit background check
• This posting will close: July 9, 2020

Posting closing date: July 9, 2020

Freedom Mobile is a subsidiary of Shaw Communications Inc.

Shaw Communications, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Broadcast Services. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.

We thank all applicants for their interest; however, only selected candidates will be contacted. No telephone calls or agencies, please.