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Shaw Communications
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Revenue Assurance Analyst (Temporary)

Department name: Finance & Accounting
Business unit: Financial & Corp Development
Position ID: J1022-3565

A little about us

What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.

At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.

Come dream bigger and brighter with Shaw.

The role

Are you passionate about Revenues, data analysis, audit and technology? Freedom Mobile is currently seeking a Revenue Assurance Analyst to join our Revenue Assurance & Fraud Management team (RAFM) located in Toronto on a 4-month temporary assignment. This role will support the Freedom Mobile portfolio.

RAFM team is a crucial function of Freedom Mobile within finance department. The team focuses on assuring end to end revenue streams are intact. Fraud function aims to prevent and detect fraud and recommend mitigation methods and policy. It reports on facts and observations to management and recommends industry best practice to prevent losses and keep revenues intact.

A typical day

• Assist in ensuring all bill cycles of postpaid are complete, accurate and timely billed.
• Ensure all rates and charges applied are complete, accurate and billed/charged for postpaid and prepaid services.
• Investigate billing and charging fallouts using tools and running database queries and engage with IT Billing teams for corrective actions.
• Support in executing various reconciliations process on set periodic intervals.
• Participate and support for validating new products, help in designing new reports, write SQL queries and partnering with other stake holders on need basis to ensure continuous process improvement.
• Help RA team in preparing variance reporting, root cause analysis, and error resolution resulting in revenue recovery or cost savings
• Assist in preparing monthly revenue reports and leakage reports for Revenue Assurance.

Your skills/experience

• 2–4 years of Revenue Assurance experience in Wireless business.
• Independently develop and run complex SQL queries to determine root cause and quantify impact. This requires sound knowledge of SQL language. (Knowledge of any additional coding language is an asset)
• Demonstrated ability to analyze data, understand system designs and billing mechanism.
• High proficiency in Microsoft Office application, reporting tools (E.g. Tableau, Micro Strategy)
• Good interpersonal, verbal and written communication skills.
• Strong analytical skill using large data and ability to resonate with line of business.

Other details

• This position requires the successful completion of a criminal and credit background check
• The successful candidate will be based and hired at our Freedom location in Toronto, ON.
• Please note this position is a 4-month temporary assignment

Posting closing date: February 17, 2023

At Shaw, we believe diversity and inclusion are integral to the continued growth and success of our entire company. We believe diversity and inclusion enhances our Company’s culture and creates a sense of belonging where people feel comfortable bringing their true selves to work. This in turn promotes innovation through harnessing the variety of experiences, thoughts, and perspectives our employees have to offer. We encourage applications from all qualified individuals, regardless of race, gender, age, or any other identifying characteristic.

Shaw Communications, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.

We thank all applicants for their interest; however, only selected candidates will be contacted. No telephone calls or agencies, please.