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Shaw Communications
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Network Analyst (Core)

Department name: Operations
Business unit: TOPS
Position ID: J1122-2366

A little about us

What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.

At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.

Come dream bigger and brighter with Shaw.

The role

As a Network Analyst II you will be part of dynamic team that is responsible for the Network Reliability and Assurance of Shaw’s Core Network Infrastructure. You will be working collaboratively in fast pace, high stress environment to adhere to established Service Level agreements for internal and external stake holders.

A typical day

This role is responsible for the restoration of services arising from fault situations, proactive monitoring of the Core network, and successful deployment/provisioning of network elements.
Your key accountabilities:
• Perform all technical and administrative tasks to ensure network availability is successfully maintained at its highest levels, via incident and problem resolution.
• Monitor and function as an Incident Responder of the Core Network 24/7 (The work shifts include days, nights, and weekends.)
• Lead network incident management activities, ensuring restoration in line with established service level agreements.
• Maintain overall network health for the Shaw Optical Transport, IP Core and switched packet infrastructure.
• Develop, document, and communicate Network Operations best practices & standards.
• Provide reports on status, fault management and utilization of the network.
• Work alongside Network Architects to assure standardization and reliability of core network environments.
• Initiate vendors and troubleshoot with carriers as required.
• Promote and represent Shaw in a positive and professional manner.

Your skills/experience

• Degree or Diploma in a wireless, telecommunications and/or data communications discipline.
• Must be certified in CCNA or CCNP Routing & Switching. Service Provider specialty would be considered an asset.
• Minimum 1 year of complimenting experience in Transport Network Engineering and/or Network Operations
• Knowledge of SONET, DWDM/CWDM transport technologies is considered an asset.
• Proficient knowledge of IP Transport, MPLS design and operations.
• Strong analytical and critical thinking skills.
• Dedicated to exceptional customer service and satisfaction to our internal and external customers.
• Ability to be creative, challenge and demonstrate initiative to generate improvements and foster positive outcomes.
• Must possess strong client relations skills and ability to provide strong technical support via telephone/ email.
• Experience in Python or other scripting/programming languages is considered an asset.

Other details

• This position requires the successful completion of a criminal and credit background check
• This role is not location-specific.
• Where are you hiring? Non-location specific, Calgary & Edmonton preferred.
• Is travel required? No.

Posting closing date: December 5, 2022

At Shaw, we believe diversity and inclusion are integral to the continued growth and success of our entire company. We believe diversity and inclusion enhances our Company’s culture and creates a sense of belonging where people feel comfortable bringing their true selves to work. This in turn promotes innovation through harnessing the variety of experiences, thoughts, and perspectives our employees have to offer. We encourage applications from all qualified individuals, regardless of race, gender, age, or any other identifying characteristic.

Shaw Communications, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.

We thank all applicants for their interest; however, only selected candidates will be contacted. No telephone calls or agencies, please.