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Shaw Communications
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Specialist, Wireless Field Operations (Temporary)

Department name: Operations
Business unit: TOPS
Position ID: J1121-0071

A little about us

What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.

At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.

Come dream bigger and brighter with Shaw.

The role

The Wireless Field Operations Specialist, is responsible for operations and maintenance of Freedom Mobile Radio Access Network including: macro cell sites, small cells, microwave and fiber optic transmission equipment, L2/L3 switching and routing devices and DC power equipment!

We are hiring in Ontario GTA West, Mississauga, Milton, Kitchener area!

A typical day

This role collaborates with team in a geographic location, working together to maintain the integrity of the wireless network. This involves driving to tower and rooftop cell sites. Close coordination with internal teams and external vendors is also part of daily activities.

• O&M of the wireless access and transmission network
• Participate in the on call rotational schedule and emergency staff augmentation. This can involve working nights and on weekends.
• 24X7 availability. Respond to dispatch as required during service hours and on-call periods Participate in maintenance window (night work) for preventive and corrective activities and working on trouble tickets for service restoration work.
• Action assigned trouble tickets for minor/major/critical issues, minimize outage time and maintain MTTR SLA.
• Troubleshooting and implementing corrective actions on Radio and transmission network to restore outages and to eliminate factors which can cause service outages.
• Replacing field Access and Transport faulty parts and engaging rigging crew when required.
• Implement activities related to WO/CHGs from engineering for corrective and optimization actions.
• Perform D9 (acceptance) with in-house rollout teams or the vendors for new installs or network upgrades
• Transport network acceptance and testing from internal/external service provider (new or upgrade/downgrade) including RFC2544 testing
• Performing call testing in the field required during projects, to verify customer complaints, and to investigate certain KPI degradation in the network.
• Preventive Maintenance routine of Access and Transport nodes on site including battery test, call test, Radio network elements, microwave measurements, safety audit, LOS verification and site housekeeping.
• Responsible for site safety - performing site safety audits/maintenance and reporting any concerns to the site safety committee.
• Cell site spares and repair return management
• Working with the team to hook up portable generators on site in case of power outages.
• Attend group meetings and collaboration with other groups.
• May require travelling to other markets to help with projects, emergency outages or to attend trainings.
• Maintain good relations with the landlords and property managers where our sites are located.
• Working on rooftops
• Working on ground equipment underneath towers (no climbing required or allowed beyond 10 feet)
• Some lifting of equipment.

Your skills/experience

• Solid understanding of wireless (3G/LTE/5G) radio networks, IP and transmission backhaul networks.
• Proficient in troubleshooting network faults
• 3-5 years of field experience in O&M environment
• Working experience on Nokia Radio and Transmission network preferred
• Valid non-provisional full Ontario-issued driver’s license with clean record

Other details

• This position requires the successful completion of a criminal and credit background check
• As a condition of employment, all new employees will be required to provide proof of full vaccination with a federally approved COVID-19 vaccine (or proof of a valid exemption)

Posting closing date: December 5, 2021

At Shaw, we believe diversity and inclusion are integral to the continued growth and success of our entire company. We believe diversity and inclusion enhances our Company’s culture and creates a sense of belonging where people feel comfortable bringing their true selves to work. This in turn promotes innovation through harnessing the variety of experiences, thoughts, and perspectives our employees have to offer. We encourage applications from all qualified individuals, regardless of race, gender, age, or any other identifying characteristic.

Shaw Communications, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.

We thank all applicants for their interest; however, only selected candidates will be contacted. No telephone calls or agencies, please.