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Shaw Communications
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Principal Architect

Department name: Information Technology
Business unit: TOPS
Position ID: J0921-2500

A little about us

What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.

At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.

Come dream bigger and brighter with Shaw.

The role

We’re currently seeking a Principal Architect to join the Contact Center Solutions team based out of our Calgary, Alberta offices. This is a key leadership position with excellent growth opportunities.

The focus for the successful candidate will be to analyze and design the Contact Center’s technical needs. Focusing on research and architect solutions, provide governance over design and documentation, provide technical leadership and mentoring for the infrastructure implementation and support teams. As well this candidate will provide technical leadership and technical guidance in support of business-critical systems, perform the necessary leadership, analysis and design tasks related to the development of a solution architecture. Design and lead the implementation of solution architecture based on business requirements and IT Backoffice strategies.

A typical day

• Lead, application/back-office architectural strategy, design, security, governing principles, and standards
• Design and implement solutions to support the reliable delivery of products and services as well as to meet the goals of the business
• Provide technical leadership, coaching, mentoring and support to project and other technical teams
• Create design, approach and planning documentation for approval and handoff for implementation in an agile project delivery
• Participate in project deliveries to provide guidance ensuring deliveries adheres to solution designs
• Deliver quality solutions that meet business requirements and align with long term business applications/OSS/self-serve roadmaps – covering application, data, security, infrastructure and integration architecture
• Work with Enterprise Services; Technology & Network (ESTN) teams to ensure solutions are scalable and supportable
• Provide solution design support to teams within the Technology & Network organization
• Provide solution design support for non-business application/OSS/self-serve domains (i.e. Traditional IT type systems – Legal, HR)
• Adhere to business application and OSS technology strategy defined by Principal, Technology Planning
• Adhere to technology standards and technology and platform direction from Enterprise Architecture
• Participate in the collaborative architectural governance processes
• Participate in development of Architectural Standards for all technology domains
• Participate in Contact Center Solutions (CCS) platform roadmaps
• Participate in program, project planning
• Participate in special projects as requested
• Take on various other duties as required

Your skills/experience

• 8-12 years of IT and business/industry work experience including architecture design and deployment, systems lifecycle management and infrastructure planning and operations.
• Experience with cloud technologies, especially Amazon Web Services (AWS)
• Experience in Telecommunications industry,
• Automation skills, ideally knowledge of one or more automation software products
• Experience with IT storage architectures, and how SAN and NAS solutions integrate into large-scale production applications
• Experience with replication, high availability, archiving, backup, restore, and disaster recovery/business continuity storage practices
• Ability to learn new concepts and technologies, and apply them to provide the best business outcomes
• Ability to formulate and communicate ideas clearly in a business environment, including presenting in front of varied internal audiences, including executive leadership
• Expert architecture planning and design skills.
• Ability to work as part of a team; excellent written and verbal communication skills
• Excellent presentation skills
• Ability to work independently with minimal direction; self-starter/self-motivated.
• Needs to have broad and lengthy experience architecting large, complex, inter-dependent systems in a large corporate environment
• Experience in the resolution of complex technical/design issues
• Work in partnership with the technical leads, and developers, making sure that the they are able to realize the architecture, by a combination of mentoring and direct involvement
• Ability to function at all levels: from strategic to tactical; from reactive problem solving to proactive analytical thinking; to proof of concepts and pure research
• Experience in enforcing projects and programs to follow an overall architectural strategy and processes
• Knowledge of all components of an enterprise technical architecture
• Experience in developing and delivering presentations to all levels of the organization, including executive level
. Experience in Telecommunications industry
• Knowledge of REST-based architecture, RESTful services, and SOAP
• Knowledge of Cloud architectures: C-CAAS, IAAS, PAAS, and SAAS
• Experience in contact center technologies & migration:
Preferred: Cisco UCCE, Avaya
Asset: AWS, Genesys
• Provide technical thought leadership while working closely with clients having both technical and non-technical backgrounds

Expertise in one or more of the following domains:

• Workforce & Quality Management
. Telephony
• CRM
• Integration (CTI integration with CRM)
• Omnichannel

Other details

  • This position requires the successful completion of a criminal (and credit) background check
  • Hires starting prior to November 15th will be required to provide proof of full vaccination with a federally approved COVID-19 vaccine (or subject to regular testing) prior to entering any Shaw workplace or interacting with a customer.
  • Hires starting on or after November 15th will be required as a condition of employment to provide proof of full vaccination with a federally approved COVID-19 vaccine (or proof of a valid exemption).

Posting closing date: October 25, 2021

At Shaw, we believe diversity and inclusion are integral to the continued growth and success of our entire company. We believe diversity and inclusion enhances our Company’s culture and creates a sense of belonging where people feel comfortable bringing their true selves to work. This in turn promotes innovation through harnessing the variety of experiences, thoughts, and perspectives our employees have to offer. We encourage applications from all qualified individuals, regardless of race, gender, age, or any other identifying characteristic.

Shaw Communications, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.

We thank all applicants for their interest; however, only selected candidates will be contacted. No telephone calls or agencies, please.