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Shaw Communications
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Field Sales Coach

Department name: Sales
Business unit: Consumer
Position ID: J0921-2279

A little about us

What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.

At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.

Come dream bigger and brighter with Shaw.

The role

As a Field Sales Coach, you will be responsible for ensuring that agents are successfully in selling net new customers and driving revenue in your assigned region, while achieving specific business KPIs. You will provide detailed and personalized training and coaching aligned with the regional and national strategies within In Home Sales. You will be hands on with your approach to coaching and will organize your day to maximize your efficiency with individual agents. You will also collaborate with Regional Sales Supervisors and Managers to determine agents who require additional attention in the field, and you will complete consistent coaching assessments that you will communicate to leadership ongoing. In this role you must be a subject matter expert of our products and services, be a relentless sales hunter and keep up to date with both Regional and National programs, KPIs, and strategies.

We offer:
• A competitive base salary, monthly SIP bonus, and generous commission structure.
• Comprehensive, employer-paid benefits plan (+ optional investment matching programs, pension plan, and more!)
• Employee discounts on Shaw services, opportunities to test new products and Corporate discounts
• An opportunity to develop your career at a company invested in your professional growth as an extension of the leadership team. (We mean it, we are serious about your development! Not only will we provide comprehensive sales training, you will have an incredible opportunity to accelerate your career here at Shaw!

A typical day

Connecting with leaders on areas of focus, running training sessions and meeting agents in the field 1x1 for sales coaching. In partnership with local leadership, you will develop coaching plans for agents and execute on those plans to close the identified agent competency gaps within aggressive timelines. You will provide clear and honest feedback to both agents and leaders regarding overall performance and make recommendations on strategic and developmental changes related to agent activity.
• Training, mentoring, and coaching! You’ll engage with your local agents daily and show them that we care about their growth and success! You’ll demonstrate the attitude and behaviors we are looking for them to display and build quality relationships with each of them.
• Getting out! You won’t be stuck in a stuffy office all day — you’ll be out and about in different communities and events teaching agents how to close customers door to door, at events and over the phone.
• Crushing goals and winning as a team! Working with your team, you’ll drive team sales targets and knock KPI's out of the park!

Your skills/experience

• Your work ethic is unmatched!
• You have a strong knowledge of Shaw Operations, teams, technologies and processes.
• Laser focus on closing, converting and overall sales achievement and strategy implementation.
• You thrive on team success; it gets you out of bed in the morning!
• You love to teach, coach, motivate and communicate with new team members every day.
• You embrace “Best Value, Best Experience” principles.
• You have strong problem-solving skills with a creative and innovative mentality.
• You’re exceptional at time management, prioritization and very organized.
• You’re fearless — You provide clear and honest feedback no matter how hard it may be.
• No deal is too tough for you, no objection too hard and no target too high! You always find a way.
• You embrace a change and adapt easily to process or strategy changes.
• You bring energy to the table, you’re driven, always curious, eager and outgoing.
• You navigate complex situations with a positive, professional and respectful approach.
• Your demeanor charming, honest and agents find it easy to trust and respect your feedback.
• To meet the diverse needs of our business, you’re flexible. We work evenings and some weekends.
• Your work ethic is unmatched! (Did we mention that already?)

Other details

  • This position requires the successful completion of a criminal (and credit) background check
  • Hires starting prior to November 15th will be required to provide proof of full vaccination with a federally approved COVID-19 vaccine (or subject to regular testing) prior to entering any Shaw workplace or interacting with a customer.
  • Hires starting on or after November 15th will be required as a condition of employment to provide proof of full vaccination with a federally approved COVID-19 vaccine (or proof of a valid exemption).

Posting closing date: October 31, 2021

At Shaw, we believe diversity and inclusion are integral to the continued growth and success of our entire company. We believe diversity and inclusion enhances our Company’s culture and creates a sense of belonging where people feel comfortable bringing their true selves to work. This in turn promotes innovation through harnessing the variety of experiences, thoughts, and perspectives our employees have to offer. We encourage applications from all qualified individuals, regardless of race, gender, age, or any other identifying characteristic.

Shaw Communications, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.

We thank all applicants for their interest; however, only selected candidates will be contacted. No telephone calls or agencies, please.