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Shaw Communications
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CATV Installer - Port Coquitlam, BC

Department name: Operations
Business unit: TOPS
Position ID: J0822-0459

A little about us

What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.

At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.

Come dream bigger and brighter with Shaw.

The role

In a typical day as an CATV Installer, you will:
• Ensuring we deliver an exceptional customer experience during the installation and servicing process of our Shaw products.
• Install Internet, cable television, Digital Cable Terminals (DCT), Digital Phone Terminals (DPT) and home entertainment equipment for our customers
• Exchange and collect Shaw equipment to ensure our products are performing at an optimal level
• Maintain accurate inventory information for DCTs, DPTs and modems
• Ensure all work orders and Service Calls are completed to our technical standard, in a timely manner.
• Demonstrate, promote and sell the features, advantages, and benefits of Shaw’s products and services
• Provide superior customer service
• Respond and resolve customer issues arising from the installation and operation of Shaw High-Speed Internet, Digital Phone and/or cable services
• Detect, diagnose and correct problems affecting services provided to our customers in a safe and controlled manner, as needed.
• Operate and understand test equipment related to the maintenance of 2-way coaxial and fibre systems including system analyzers, field strength meters and leakage monitors
• Work with other technical staff to ensure the correction of customer problems in an effective and timely manner
• Maintain accurate system records and support documentation in relation to all types of work orders
• Ensure vehicle, test equipment and tools are maintained in excellent condition
Various other duties as needed

Your skills/experience

• Minimum Grade 12 education; post-secondary technical schooling (NCTI Installer course) an asset
• Advanced PC hardware and software knowledge; A+ certification an asset
• Previous customer service and strong sales abilities required
• Experience in sales/retail customer service positions an asset
• Prior experience in a cable television environment is an asset
• Strong background in Windows Operating Systems; background in Macintosh environments an asset
• Ability to work independently and as a contributing member of a team
• Maintain a valid provincial driver’s license and provide an annual driver’s abstract
• Ability to perform work safely in all types of conditions – indoor and outdoor
• Physically able to perform all aspects of job including, climb ladders and poles, carry ladders, drag manhole covers 1 - 1.5 m, work in a crouched position behind furniture, and work in confined areas such as attics.
• A positive, “can-do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity
• Ability to work various shifts including evenings, weekends and statutory holidays.
• Learn and adhere to all applicable Health & Safety regulations
• Team player with excellent communication skills both written and verbal

Other details

• This position requires the successful completion of a criminal background check

Posting closing date: August 18, 2022

At Shaw, we believe diversity and inclusion are integral to the continued growth and success of our entire company. We believe diversity and inclusion enhances our Company’s culture and creates a sense of belonging where people feel comfortable bringing their true selves to work. This in turn promotes innovation through harnessing the variety of experiences, thoughts, and perspectives our employees have to offer. We encourage applications from all qualified individuals, regardless of race, gender, age, or any other identifying characteristic.

Shaw Communications, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.

We thank all applicants for their interest; however, only selected candidates will be contacted. No telephone calls or agencies, please.