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Shaw Communications
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Manager, Network Quality (Core E2E)

Department name: Information Technology
Business unit: TOPS
Position ID: J0722-1949

A little about us

What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.

At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.

Come dream bigger and brighter with Shaw.

The role

We have an exciting opportunity for a Manager, Network Quality (Core E2E) to join our team in Toronto. In this role the you will provide technical support, resolution and recommendation for network related technical issues. Supervise Network Quality related solution evaluations, management, try-outs, deployments and maintain the quality and SLAs. Set agreed threshold for acceptable performance of different KPIs with corresponding team, continuously monitor and analyze KPIs and coordinate with different teams. Performing analysis, providing guidance and consulting with vendors and others to identify and resolve problems. Lead and set goal for the team members and monitor and mentor regularly to get creative output.

Must have
• Prepare detailed investigation report for any KPI’s degradation, work with Vendors to achieve KPI’s at desire level and recommend solution to fix the issue to Engineering team and / or Operation team
• Handle customer complaints related to all services and offer solution including but not limited to Voice, data, SMS services on 3G, LTE, WiFi & 5G domains
• Perform network service assessment during Maintenance Window or after any network changes.
• Monitor and analyze KPIs for Core & VAS network elements and alert to corresponding team. Core & VAS elements KPI covering 5G, LTE, 3G, VoLTE, VoWiFi domain (STP, MSS, MGW, HLR, HSS, MME, PCRF, CUPS, SGW, PGW, SGSN, Nokia SBC, Metaswitch SBC, IMS (I/SCSCF), TAS and Core Platform of Nokia CBIS, SMSC, MMSC, VMLC, Voice Mail Server, EIR, Stir & Shaken etc.)
• Write various network KPI/KQI counters documentation for 5G, LTE, 3G, VoLTE, VoWiFi network elements and prepare multiple reports daily for end-to-end network visibility
• Join outage bridge and provide end to end traces, pcap dump and KPI/KQI impact assessment to identify and quickly resolve network issues and help for root cause analysis across 5G, LTE, 3G, VoLTE, VoWiFi Domains
• Perform end to end call flow analysis for all existing and new services, during on-going operational issue or project phase issues and identify problematic area and support various teams for corrective actions.
• Write various network KPI/KQI counters documentation for 5G, LTE, 3G, VoLTE, VoWiFi network elements and prepare multiple reports daily for end-to-end network visibility
• Audit & optimize network configuration & parameters for continuous network design evolution & traffic growth.

A typical day

• Prepare detailed investigation report for any KPI’s degradation, work with Vendors to achieve KPI’s at desire level and recommend solution to fix the issue to Engineering team and / or Operation team
• Handle customer complaints related to all services and offer solution including but not limited to Voice, data, SMS services on 3G, LTE, WiFi & 5G domains
• Perform network service assessment during Maintenance Window or after any network changes.
• Monitor and analyze KPIs for Core & VAS network elements and alert to corresponding team. Core & VAS elements KPI covering 5G, LTE, 3G, VoLTE, VoWiFi domain (STP, MSS, MGW, HLR, HSS, MME, PCRF, CUPS, SGW, PGW, SGSN, Nokia SBC, Metaswitch SBC, IMS (I/SCSCF), TAS and Core Platform of Nokia CBIS, SMSC, MMSC, VMLC, Voice Mail Server, EIR, Stir & Shaken etc.)
• Write various network KPI/KQI counters documentation for 5G, LTE, 3G, VoLTE, VoWiFi network elements and prepare multiple reports daily for end-to-end network visibility
• Audit & optimize network configuration & parameters for continuous network design evolution & traffic growth.
• Join outage bridge and provide end to end traces, pcap dump and KPI/KQI impact assessment to identify and quickly resolve network issues and help for root cause analysis across 5G, LTE, 3G, VoLTE, VoWiFi Domains
• Perform end to end call flow analysis for all existing and new services, during on-going operational issue or project phase issues and identify problematic area and support various teams for corrective actions.
• Write various network KPI/KQI counters documentation for 5G, LTE, 3G, VoLTE, VoWiFi network elements and prepare multiple reports daily for end-to-end network visibility

Your skills/experience

• Masters/Graduate in Electrical /Telecom or computer science.
• Hands-on Experience for SIGOS, Polystar and Netscout probing tools.
• Design of network traffic tapping Gigamon HC3, TA200, TA10.
• Managing, Planning, and troubleshooting of Polystar Kalix & OSIX infrastructure and act as Project manager during various tool deployment.
• In depth knowledge in 5G, LTE, 3G, VoLTE, VoWiFi domain (STP, MSS, MGW, HLR, HSS, MME, PCRF, CUPS, SGW, PGW, SGSN, Nokia SBC, Metaswitch SBC, IMS (I/SCSCF), TAS and Core Platform of Nokia CBIS, SMSC, MMSC, VMLC, Voice Mail Server, EIR, Stir & Shaken etc.)
• 8 to 10 years of experience in cellular network.

Other details

• This position requires the successful completion of a criminal and credit background check
• The successful candidate will be based and hired in our Toronto Freedom location

Posting closing date: August 29, 2022

At Shaw, we believe diversity and inclusion are integral to the continued growth and success of our entire company. We believe diversity and inclusion enhances our Company’s culture and creates a sense of belonging where people feel comfortable bringing their true selves to work. This in turn promotes innovation through harnessing the variety of experiences, thoughts, and perspectives our employees have to offer. We encourage applications from all qualified individuals, regardless of race, gender, age, or any other identifying characteristic.

Shaw Communications, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.

We thank all applicants for their interest; however, only selected candidates will be contacted. No telephone calls or agencies, please.