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Shaw Communications
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Retail Sales Associate - Woodgrove Centre

Department name: Retail
Business unit: Consumer
Position ID: J0721-1483

A little about us

What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.

At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.

Come dream bigger and brighter with Shaw.

The role

Are you passionate about providing an outstanding customer experience? If you’re an upbeat, self-starter who genuinely enjoys interacting with others, then we have an opportunity for you! We’re looking for a part-time Retail Sales Associate to join our retail location at Woodgrove Centre in Nanaimo.

Reporting to the Retail Store Manager, the Sales Associate strives to create customer value and brand loyalty through every in-store interaction while driving revenue. As a Sales Associate, you’ll be curious to uncover the customers' needs, encouraging them to see what's possible with Shaw's products and services. You’ll use this insight to provide them with the right solutions to complement their needs and lifestyle. Through this genuine connection, a successful Sales Associate will turn the store visitor into a committed Shaw customer.

What we offer:
• A competitive base wage plus a sales incentive program based on your individual performance.
• Extensive training as part of your onboarding and dedicated resources for continuous learning.
• Incredible employee discounts on Shaw products & services, for all your entertainment needs.
• Paid vacation starting at the full-time equivalent of 3 weeks per year for a healthy work-life balance.
• A customizable health & dental benefits program to meet the health & well-being needs of you and your eligible family members.
• A full range of rewards that include access to a generous share purchase program and retirement plans.
• Phenomenal career advancement opportunities throughout at Shaw and Freedom locations nationwide.

A typical day

You’ll spend your day engaging store customers as a brand ambassador, promoting and selling all things Shaw – Internet, TV, Home Phone, and best-in-class Mobile Devices and Plans. You’ll create meaningful interactions with customers through product/service demos, general device support, and other inquiries. You’ll be an integral part of a welcoming, energetic and diverse environment that encourages healthy competition for sales incentives with a commitment to improvement. You’ll use your exceptional communication skills to encourage unscripted, organic and engaging conversations with our customers. As you reach your personal and professional goals, you’ll enjoy being part of a team that succeeds and celebrates together.

Other accountabilities include:
• Answer general account questions like billing enquiries and device support.
• Diagnose and troubleshoot situations and handle any product exchanges or returns.
• Participate in training sessions and continuous learning activities with your team to ensure a high standard of service.
• Cash reconciliation at the start and end of shifts.

Your skills/experience

• You love to communicate and connect with new people every day.
• You are energized by technology and enjoy sharing your knowledge.
• You embrace a challenge and strive to create genuine connections with your customers.
• You’re driven, always curious, eager, and outgoing.
• You must be at least 18 years of age.
• High school diploma or equivalent is preferred but not required.
• Previous sales experience is an asset, but we’re really interested in your drive, positive demeanor, and passion for customer service!

And some other things…
• You may be required to work in other store locations within a 35km radius of your Home Store.
• You must be able to maintain a varied work schedule to support the operational hours of our various retail stores, channels, and regions. This includes evenings, weekends, and statutory holidays.

Other details

This position requires the successful completion of a criminal and credit background check.

Posting closing date: July 29, 2021

At Shaw, we believe diversity and inclusion are integral to the continued growth and success of our entire company. We believe diversity and inclusion enhances our Company’s culture and creates a sense of belonging where people feel comfortable bringing their true selves to work. This in turn promotes innovation through harnessing the variety of experiences, thoughts, and perspectives our employees have to offer. We encourage applications from all qualified individuals, regardless of race, gender, age, or any other identifying characteristic.

Shaw Communications, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.

We thank all applicants for their interest; however, only selected candidates will be contacted. No telephone calls or agencies, please.