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Shaw Communications
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Wireless Field Operations Lead

Department name: Information Technology
Business unit: TOPS
Position ID: J0721-1481

A little about us

What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.

At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.

Come dream bigger and brighter with Shaw.

The role

▪ Responsible for UTRAN network related to backhaul, Macro, Small Cell and Indoor Sites / equipment. pLTE.
▪ Accountable to achieve company SLA and KPI targets.
▪ Site acceptance and testing from internal/external (vendor) service provider (new or upgrade/downgrade).
▪ Transport site acceptance and testing from internal/external service provider (new or upgrade/downgrade) including RFC testing.
▪ Preventive Maintenance (PM) routine of Access and Transport nodes on the field including battery, call test, Nodes, microwave measurements, safety audit, LOS verification and site housekeeping (grass/snow).
▪ Responsible for site safety, performing site safety audits and maintenance.
▪ Troubleshoot and restore field Access and Transport service issues including minor/major/critical/service degradation.
▪ Replacing field Access and Transport faulty parts and engaging rigging crew when required.
▪ Execute Transport WO including parameter and configuration changes (preparing transmission for new sites).
▪ Manage field warehouse and warehousing including RMA on faulty parts.
▪ Participate in on-call scheduling and emergency staff augmentation and extended hours (overtime).
▪ Field work includes working in heights such as rooftop, remote areas, and night work.
▪ Working on ground equipment underneath towers (no climbing required or allowed beyond 10 feet).
▪ Participate in special projects like MW swap, Access lay-over, SW upgrade, Battery upgrade, and others.
▪ Attend group meetings and collaboration with other groups.
▪ Participate in skill and knowledge upgrade (in-house/vendor).
▪ Ability to work in indoor / outdoor environments that can be physically demanding and withstand varied inclement weather conditions. Must regularly lift and/or move up to 40 pounds. While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear in both indoor and outdoor settings.
▪ Leads a team of Field Ops Engineer / Technician. Communicates company goals, safety practices, and deadlines to team. Keeps Manager updated on team performance. Communicates concerns among team members to Manager.
▪ Manages inventories and stock, including keeping detailed records of inventory and advising management on ordering where necessary.
▪ Provides encouragement to team members, including communicating team goals.
▪ Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance.
▪ Communicates deadlines of project, new site, mission-related objectives, etc
▪ Conducts team meetings to update members on best practices and continuing expectations.
▪ Provides quality customer service and effectively handling customer complaints via Customer Management Team.

Your skills/experience

▪ Knowledgeable in LTE network acceptance, testing and maintenance. Experience with Nokia LTE is an asset.
▪ Graduate of a recognized telecommunications institution as a Telecommunications Systems Technician, Engineering, or equivalent
▪ Familiarity with test equipment and tools (BERT, spectrum analyzer, fiber optic tools, etc
▪ Experience with Ethernet/IP routing & switching, DC power plants, microwave radio, etc
▪ Valid driver’s license

Other details

• This position requires the successful completion of a criminal and credit background check.
• This role is location-specific: BC Market
• Where are you hiring? Vancouver, BC
• Is travel required? Yes

Posting closing date: July 29, 2021

At Shaw, we believe diversity and inclusion are integral to the continued growth and success of our entire company. We believe diversity and inclusion enhances our Company’s culture and creates a sense of belonging where people feel comfortable bringing their true selves to work. This in turn promotes innovation through harnessing the variety of experiences, thoughts, and perspectives our employees have to offer. We encourage applications from all qualified individuals, regardless of race, gender, age, or any other identifying characteristic.

Shaw Communications, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.

We thank all applicants for their interest; however, only selected candidates will be contacted. No telephone calls or agencies, please.