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Shaw Communications
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Enterprise Sales Support Specialist

Department name: Sales
Business unit: Business
Position ID: J0721-1127

A little about us

What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.

At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.

Come dream bigger and brighter with Shaw.

The role

The Shaw Business team is currently seeking an Enterprise Sales Support Specialist to join their team. This position reports directly to the Manager, Sales Support. The successful candidate will be accountable for providing pre-sales administrative support while removing selling time roadblocks thus increasing seller capability and effectiveness while managing large amounts of customer data.

A typical day

The role combines both an analytical and customer service mindset. You will balance large customer pre-sales checks and serviceability studies as well as providing exceptional customer service to our Enterprise Account Executives and Enterprise customers. You will also be accountable for working directly with your peers on large multi-site location requests and must do so in an organized and consistent manner. You will work with several other teams both pre and post sales and must familiarize yourself with the lifecycle of a sales order in detail.

Accountabilities/ Responsibilities:

• Build and maintain strong working relationships across all levels of the organization including key stakeholders and subject matter experts (SMEs) and effectively communicate between multiple layers of accountability.
• Use critical thinking skills to help identify obstacles to selling and coordinate with internal teams to remove and/or escalate to leadership
• Assist with contract creation (MSA, SOF, SA, etc) and execution by liaising with legal teams, bid management, sales teams, BPA’s, and clients.
• Follow up on client requests as needed
• Participate in internal sales meetings (sales strategy, pricing reviews, Venture Desk, Formal Handover etc)
• Facilitate a customer centric experience by assisting sales teams with various tasks identified by Sales Leaders and teams.
• CRM Data Management (quote creation, opportunity creation, deal sheets and account information updates).
• Assist with access strategy analysis (on-net /off-net breakdown, LFR management, node upgrade inquiries, SRQ submittal, and site checks)
• Assist with customer requests for documentation pertaining to pre-sales.
• Assist with creating internal and external presentation material.

Your skills/experience

• Team player with a flexible attitude and the ability to prioritize workload, foster strong relationships and handle multiple demanding tasks and deadlines
• Extraordinary attention to detail including ability to proofread and edit material
• 3-5 years of relevant work experience preferably in a telecom sales environment
• Advanced Microsoft Excel skills
• Proficient with Microsoft Outlook, Word & Power Point
• Strong initiative, and time management skills
• A self-starter who thrives on new challenges and is not afraid to jump in and take on new tasks
• A problem solver who can see a challenge and take action to ensure it is solved
• Excellent written and verbal communications skills coupled with the ability to present complex topics to technical and non-technical audiences.
• Ability to establish and maintain effective working relationships with all levels of the organization.
• A positive, “can-do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity.
• Various other duties as required

Other details

This position requires the successful completion of a criminal and credit background check

Posting closing date: July 30, 2021

At Shaw, we believe diversity and inclusion are integral to the continued growth and success of our entire company. We believe diversity and inclusion enhances our Company’s culture and creates a sense of belonging where people feel comfortable bringing their true selves to work. This in turn promotes innovation through harnessing the variety of experiences, thoughts, and perspectives our employees have to offer. We encourage applications from all qualified individuals, regardless of race, gender, age, or any other identifying characteristic.

Shaw Communications, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.

We thank all applicants for their interest; however, only selected candidates will be contacted. No telephone calls or agencies, please.