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Shaw Communications
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Project Manager

Department name: Operations
Business unit: TOPS
Position ID: J0622-1689

A little about us

What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.

At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.

Come dream bigger and brighter with Shaw.

The role

The Shaw Business team in Calgary is currently seeking a Project Manager to join their team. This position reports directly to the Supervisor, Service Delivery. This team is responsible for coordination of internal resources, direct customer support, and project reporting, throughout the delivery of data and voice services to some of Shaw’s largest customers. The successful candidate will be accountable for coordination and delivery of a high volume of projects while maintaining an excellent customer experience throughout the process.

The project Manager role is a permanent, full-time hybrid role.

A typical day

The role is both exciting and demanding. You will balance large project volumes while ensuring seamless delivery to our Enterprise customers. You will need to understand the business objective of your project, and get to know your internal and external customers, build relationships with downstream operational teams, and drive the project to the finish line.

Your skills/experience

• Liaise with Sales and Operational teams during initial phases of rollout projects, and tender submissions. Provide operations’ timelines and define implementation schedule and scope of work
• Manage large scale professional service contracts.
• Manage all phases of project development to ensure customer satisfaction, project continuity and internal consistency
• Define Project tasks and resource requirements; develop full-scale project plans, and track project deliverable using Project Management tools
• Manage the planning and implementation of a Private LTE system, including networks and support services
• Define Project critical path and assist in the resolution of escalations
• Manage any ‘revenue/cost impacting’ changes to in-progress orders in conjunction with Operations and Sales, and suggesting cost cutting initiatives.
• Provide Departmental Performance Reports and Presentations
• Conduct project review and status meetings, and communicate project status, review delivery, service performance, risks, opportunities, and change requests
• Maintain integrity and consistency of duties.

Required Skills, Experience and Qualifications:
• Degree or Diploma from a recognized Post-Secondary institution.
• Project Management Certification from the Project Management Institute.
• 5-8 years’ experience in a Project leadership role with a demonstrated ability to manage both people and projects and deliver results.
• Experience with release management in an Agile environment.
• Experience with major network infrastructure builds and deployment activities
• Exceptional leadership skills with the ability to energize and motivate a dynamic team.
• Preference for telecom experience
• Fluent in both English and French.
• Excellent written and verbal communications skills coupled with the ability to present complex topics to technical and non-technical audiences.
• Ability to establish and maintain effective working relationships with all levels of the organization.
• A positive, “can-do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity.
• Various other duties as required

Other details

• This position requires the successful completion of a criminal background check
• As a condition of employment, all new employees will be required to provide proof of full vaccination with a federally approved COVID-19 vaccine (or proof of a valid exemption)

Posting closing date: July 4, 2022

At Shaw, we believe diversity and inclusion are integral to the continued growth and success of our entire company. We believe diversity and inclusion enhances our Company’s culture and creates a sense of belonging where people feel comfortable bringing their true selves to work. This in turn promotes innovation through harnessing the variety of experiences, thoughts, and perspectives our employees have to offer. We encourage applications from all qualified individuals, regardless of race, gender, age, or any other identifying characteristic.

Shaw Communications, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.

We thank all applicants for their interest; however, only selected candidates will be contacted. No telephone calls or agencies, please.