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Shaw Communications
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EBS Support Analyst

Department name: Information Technology
Business unit: TOPS
Position ID: J0621-3351

A little about us

What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.

At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.

Come dream bigger and brighter with Shaw.

The role

We’re currently seeking an ERP Support Analyst to join the Wireless ERP Team at Shaw. It’s a hands-on senior techno functional role for someone with strong EBS R12 Technical and Functional skills and experience. This is a key position with excellent growth opportunities.

A typical day

• Develop / customize reports (RDF, XML etc) and interfaces to and from Oracle EBS
• Develop solution for requirements evolved from Business
• Writing SQL / PL SQL Queries to extract information from EBS
• Support for month end closing
• Good knowledge of AME, Workflow customization, ISG and Alerts.
• Ability to define functional requirements and translation business requirements to EBS functional configurations
• Ability to Customize workflows and support existing interfaces
• Supporting EBS R12 modules including GL, AP, AR, CM, FA, INV, PO, OM, Internet Expense Modules
• Ability to be client-facing and work effectively with a project team consisting of both internal and external resources
• Ability to effectively communicate Business users
• The individual will handle support requests, take care of basic to medium complexity functional / technical issues independently, manage service requests with Oracle Support.
• Answer and handle support requests to maintain application at the expected level, including problem analysis, resolution and escalation.
• Monitor critical or recurring problems that have a significant impact and ensure full and final resolution of these problems.
• Analyze user needs and propose solutions tailored to the needs.
• Support the user when performing acceptance testing and track problems encountered during acceptance testing
• Perform post-implementation support
• Supporting Oracle Financials and Supply chain and other Modules and analyzing different requirements with their impact
• Design and build new interfaces, Trouble shoot existing Integrations. Routines, procedures.
• Take on various other duties as required.

Your skills/experience

• At least 2 full life cycle implementation experience to know the complete flow of Oracle Application and Oracle Cloud
• Minimum Education should be bachelor’s in computer sciences.
• Technical Knowledge of Oracle On premises such as Oracle Inventory, Oracle Order Management, Oracle Purchasing, Oracle i-procurement, Oracle Financials, Planning, ASCP, GOP
• Strong Techno Functional knowledge
• Knowledge of Oracle Cloud
• Knowledge of Business Processes such as Order to Cash, Procure to Pay, Internal Order Cycle etc
• Knowledge of Oracle interfaces and integration
• Knowledge of Oracle Tools such as Toad, SQL, Report Builder, SOAP UI
• Knowledge of Application Object Library (System Administration)
• Knowledge of Workflows, SOA Gateway
• Present and lead discussions on ERP functionality as it relates to current operational needs
• Learn the characteristics of new systems and update skills to adapt to changing technology
• Implement quality assurance efforts for software use and design
• Experience in the Telecom industry is an asset
• Working with GIT repositories.
• Ability to effectively communicate.

Other details

  • This position requires the successful completion of a criminal (and credit) background check
  • Hires starting prior to November 15th will be required to provide proof of full vaccination with a federally approved COVID-19 vaccine (or subject to regular testing) prior to entering any Shaw workplace or interacting with a customer.
  • Hires starting on or after November 15th will be required as a condition of employment to provide proof of full vaccination with a federally approved COVID-19 vaccine (or proof of a valid exemption).

Posting closing date: October 29, 2021

At Shaw, we believe diversity and inclusion are integral to the continued growth and success of our entire company. We believe diversity and inclusion enhances our Company’s culture and creates a sense of belonging where people feel comfortable bringing their true selves to work. This in turn promotes innovation through harnessing the variety of experiences, thoughts, and perspectives our employees have to offer. We encourage applications from all qualified individuals, regardless of race, gender, age, or any other identifying characteristic.

Shaw Communications, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.

We thank all applicants for their interest; however, only selected candidates will be contacted. No telephone calls or agencies, please.