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Shaw Communications
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System Admin Analyst

Department name: Information Technology
Business unit: TOPS
Position ID: J0522-1408

A little about us

What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.Come dream bigger and brighter with Shaw.

The role

As a System Admin Analyst working on the Server Operations team, you will be…
• Accountable for 24/7/365 monitoring and service restoration of the core Data Centre infrastructure.
• Working on a ‘4 on 4 off rotation schedule that can include weekend evenings and graveyard shifts.
• Reviewing the work queue and sharing the workload for incoming service requests, escalations, and incidents.
• Analyzing and interpreting incoming alert situations and mitigating risk to services. Participating in postmortems when required.
• Supporting front-line staff through escalations received.
• Collaborating with other technical support teams to ensure swift resolution of incidents and to follow up to get resolution on outstanding items.
• Responsible for managing and executing change controls against server hardware and operating environments (i.e., updates, hardware replacements, builds/new infrastructure, and patching) often after business hours.
• Creating and maintaining technical documentation and procedures for the team.
• Contributing to process development within the team to support the Shaw vision of delivering an “Exceptional Customer Experience”.
• Making recommendations to improve department processes and introduce technologies or automation that will enhance efficiency.

Your skills/experience

• 4 - 5 years of hands-on experience in a support role managing server environments.
• A solid understanding of VMWare, Linux, Windows, Cisco /HP Blade servers, and storage technologies including Nutanix.
• Hands-on experience with various monitoring platforms (Vsure, HP OpenView, OpenNMS, SCOM, Splunk, etc.)
• Post-secondary or technical diploma/degree/certification.
• Current technology certifications in any of the supported solutions are an asset.
• Experience in a multi-service, multi-vendor environment.
• In-depth knowledge of internet protocols and internet-related services including email, DNS, DHCP, SNMP as well as other related protocols.
• Solid understanding of Service Management principles and experience utilizing ServiceNow.
• Excellent analytical and troubleshooting skills, using a structured and methodical approach to solving problems.
• A great communicator, clear and concise (both in written and verbal).
• Previous experience working rotational 24/7/365 shift work.
• A positive, “can-do” attitude and customer-focused approach toward issues
• Desire to work in a collaborative team environment where you can share ideas and make a difference!

Other details

• This position requires the successful completion of a criminal and credit background check
• As a condition of employment, all new employees will be required to provide proof of full vaccination with a federally approved COVID-19 vaccine (or proof of a valid exemption)
• The position is not location specific and is currently working from home.
• You will participate in on-call rotation (24X7) for after-hours escalations.

Posting closing date: May 27, 2022

At Shaw, we believe diversity and inclusion are integral to the continued growth and success of our entire company. We believe diversity and inclusion enhances our Company’s culture and creates a sense of belonging where people feel comfortable bringing their true selves to work. This in turn promotes innovation through harnessing the variety of experiences, thoughts, and perspectives our employees have to offer. We encourage applications from all qualified individuals, regardless of race, gender, age, or any other identifying characteristic.

Shaw Communications, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.

We thank all applicants for their interest; however, only selected candidates will be contacted. No telephone calls or agencies, please.