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Shaw Communications
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Carrier Services Specialist

Department name: Operations
Business unit: Business
Position ID: J0522-1407

A little about us

What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.

At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.

Come dream bigger and brighter with Shaw.

The role

Shaw Business, a Shaw Communications Inc. company, has an exciting opportunity for a Carrier Services Specialist located in our Calgary office. Reporting to the Manager, Carrier Services, the successful candidate will be responsible for the Negotiation of Building Access Agreement in support of the group of Shaw Companies.

A typical day

• Responsible for negotiating Building Access Agreements in support of the data communications requirements of Shaw Business
• Drive an optimized cost base by leading effective negotiations and implementing effective designs and models for supporting Shaw products.
• Work closely with Engineering, Operations, Legal, Planning and Regulatory divisions to ensure alignment on deliverables
• Develop relationships with 3rd parties in alignment with our strategic goals
• Escalation within Carriers and Property Managers as it relates to delivery of service and other deliverables
• Negotiate service agreements with third party providers including but not limited to service terms and conditions, building access agreements and pricing
• Identify and address gaps with service delivery, pricing, and relationship management
• Create industry-leading cost models
• Ensure delivery intervals and standards lead the industry creating an exceptional customer experience
• Develop reciprocal relationships, encouraging equalized spend with partners
• Liaise with regulatory on tariff changes and interpretation
• Reporting into Management on levels of activity
• Various other duties as required

Your skills/experience

• Post secondary education and/or equivalent experience in a related field
• Knowledge of the telecommunication industry and the services provided
• Experience quoting, selecting and leading negotiations of 3rd party services
• Experience leading real estate lease negotiations.
• Prior experience managing complex projects and/or contracts with outside vendors
• Experience with Salesforce is an asset
• Self-starter capable of multitasking in a fast paced, team environment
• Experience building positive lasting relationships with 3rd parties
• Strong interpersonal, organizational and presentation skills
• Team player with excellent communication skills both written and verbal
• A positive, “can-do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity

Other details

• This position requires the successful completion of a criminal and credit background check
• As a condition of employment, all new employees will be required to provide proof of full vaccination with a federally approved COVID-19 vaccine (or proof of a valid exemption)

Posting closing date: May 29, 2022

At Shaw, we believe diversity and inclusion are integral to the continued growth and success of our entire company. We believe diversity and inclusion enhances our Company’s culture and creates a sense of belonging where people feel comfortable bringing their true selves to work. This in turn promotes innovation through harnessing the variety of experiences, thoughts, and perspectives our employees have to offer. We encourage applications from all qualified individuals, regardless of race, gender, age, or any other identifying characteristic.

Shaw Communications, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.

We thank all applicants for their interest; however, only selected candidates will be contacted. No telephone calls or agencies, please.