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Shaw Communications
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Manager, Configuration Management

Department name: Information Technology
Business unit: TOPS
Position ID: J0521-3060

A little about us

What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.

At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.

Come dream bigger and brighter with Shaw.

The role

As the Manager, Configuration Management in our Infrastructure (ESTN) team you will establish and maintain a practice focused on maintaining a complete and accurate inventory of all our deployed assets. The successful candidate will guide a team of specialists, build and execute a delivery plan and ensure the proper processes and governance are in place for the ingestion, tracking and management of data in our Configuration Management Database (CMDB) to support effective lifecycle and service management by providing relevant information for decision-making purposes.

If you are someone with experience in Technology as a Manager or Program Manager who enjoys a multifaceted, fast paced environment, and are passionate about understanding and supporting customers, building a strong team and delivering business value, then we’re looking for you!

A typical day

• Delivery of a single view into the source of truth for all configuration items and their relationships
• Collaborate with leadership, architecture, and business teams to establish a strategic vision and roadmap that supports strategic goals, with business value outcomes clearly identified and aligned
• Manage Intake and Demand Management, ensuring alignment with partner strategies. Maintain an accurate Delivery Plan through building consensus around priorities, sequencing and delivery timing.
• Overseeing the projects, priorities and work assignments of the team comprised of Project leaders, Developers, QA Analysts, Business Analysts ensuring timely delivery meeting all outcomes
• Maintenance of the integrity of the CIs and their relationships by establishing appropriate governance including processes, roles & responsibilities, audits, certifications and control boards as appropriate
• Facilitating communication, engagement & mentoring of the Business and IT Management to encourage process adoption through value propositions, key business capabilities and Configuration Management (CM) concepts
• Lead communication and provide reporting to Leadership and Stakeholders as it relates to the delivery, engagement, support, and maintenance
• Continuous improvement of process effectiveness, process efficiency, process alignment and process compliance
• Recruit, hire, coach, mentor, motivate and supervise team members and contractors, and influence them to take positive action and accountability for their assigned work.
• Maintenance, support & compliance of budget
• Other activities as required to support the objectives and strategies of the team

Your skills/experience

• Bachelor’s degree or equivalent post-secondary education in Computer Science
• Experience in both hardware and software asset and configuration management as well as knowledge of IT Service Management processes (a focus in ServiceNow CMDB) is preferred
o Experience with the design and delivery of ITIL aligned configuration management processes
o Experience in analysis and reporting, relating to CMDB data quality and governance
• Experience leading cross-discipline teams, with proven ability to recruit, retain & motivate staff while delivering to stakeholder expectations
• Experience using Agile and/or lean methodologies or equivalent
• Excellent interpersonal, analytical problem solving, and communication skills are required
• Ability to work seamlessly with people of varied experience, skill levels, technical and business savvy, and personality type
• Strong interpersonal skills with ability to build consensus and develop solid relationships across all divisions and departments.
• Understanding of budgeting, forecasting and resource allocation management
• Demonstrates strong ability to develop strategic ongoing relationships - gaining trust and respect
• Highly motivated, self-driven, customer focused, dependable, and goal-oriented team player who can function in a rapid paced, dynamic environment
• Telecommunications and infrastructure experience an asset

If you want to be part of something bigger — part of a dynamic team of people who are aligned, focused, and passionate about working together to care for our customers, then we look forward to meeting you!

Other details

• This position requires the successful completion of a criminal and credit background check.

Posting closing date: July 30, 2021

At Shaw, we believe diversity and inclusion are integral to the continued growth and success of our entire company. We believe diversity and inclusion enhances our Company’s culture and creates a sense of belonging where people feel comfortable bringing their true selves to work. This in turn promotes innovation through harnessing the variety of experiences, thoughts, and perspectives our employees have to offer. We encourage applications from all qualified individuals, regardless of race, gender, age, or any other identifying characteristic.

Shaw Communications, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.

We thank all applicants for their interest; however, only selected candidates will be contacted. No telephone calls or agencies, please.