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Shaw Communications
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Retail Assistant Store Manager - Driftwood Mall

Department name: Retail
Business unit: Consumer
Position ID: J0521-2510

A little about us

What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.

At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.

Come dream bigger and brighter with Shaw.

The role

We’re looking for a full-time Retail Assistant Store Manager to join our Driftwood Mall retail location in Courtenay. Reporting to the Store Manager, the Assistant Store Manager is responsible for supporting the delivery of a best-in-class in-store experience for the customer and store team members, achieving performance objectives including sales goals and running an operationally-sound business by effectively managing the day-to-day operations of the team and the store. A successful Assistant Store Manager is a passionate, high energy leader who manages the store culture by motivating and inspiring team members to deliver on the customer experience in a high energy sales environment.

What we offer…
• A competitive total compensation plan that recognizes and rewards high performance. This includes a competitive base salary and a bonus program based on store performance
• An extensive and flexible health & dental benefits program to meet the health & well-being needs of you and your eligible family members
• A full range of rewards that includes access to a generous share purchase program and retirement plans
• Incredible employee discounts on Shaw products & services
• Paid vacation starting at three weeks per year for a healthy work-life balance
• An amazing opportunity to take on a leadership role and develop your career at a company invested in your professional growth
• Great career growth opportunities throughout all Shaw and Freedom locations nationwide

A typical day

You’ll work closely with the Store Manager to efficiently run the day-to-day operations of the store including inventory, cash management, and compliance to in-store brand expectations and operational procedures. You’ll drive operational excellence by managing the staffing levels, onboarding and training new team members, and ensuring all customer-facing technology and merchandising is functional. You’ll lead by example by delivering on your personal performance objectives including sales goals. The rest of your time will be focused on motivating the team members to perform to the best of their abilities in creative and engaging ways, providing them with on-the-spot coaching and feedback to ensure individual and team success.

Other accountabilities include:
• Step into any customer interactions where the team members may need your support, providing guidance towards a successful outcome
• Maintain merchandising and in-store compliance to brand expectations
• Work closely with the Store Manager to ensure appropriate staffing levels and efficient scheduling, managing for daily effective operations to maximize store performance
• Motivate and inspire team members within in a high energy sales environment
• Make sales & support team members to close sales
• Consistently exercise independent judgment and discretion in matters of significance

Your skills/experience

• Minimum 1-3 years of progressive retail sales experience, preferably in a consumer technology environment
• Leadership experience is preferred but not required
• High school diploma or equivalent is required
• Superior customer service, interpersonal and relationship building skills
• Exceptional sales skills with the ability to inspire teams to be successful
• Natural, motivational and energetic leader who thrives on the success of the team
• Previous leadership experience is preferred but not required
• Willing to challenge the status quo and ask questions
• Agile, quick thinker - able to resolve issues quickly and effectively
• Excellent communication skills (presentation, written and verbal)

And some other things…
• You’ll need to successfully complete a credit and criminal background check
• You may be expected to work in other Shaw retail store locations
• You must be able to maintain a varied work schedule to support the operational hours of our various retail stores, channels, and regions. This includes evenings, weekends, and statutory holidays.

Other details

This position requires the successful completion of a criminal and credit background check.

Posting closing date: July 30, 2021

At Shaw, we believe diversity and inclusion are integral to the continued growth and success of our entire company. We believe diversity and inclusion enhances our Company’s culture and creates a sense of belonging where people feel comfortable bringing their true selves to work. This in turn promotes innovation through harnessing the variety of experiences, thoughts, and perspectives our employees have to offer. We encourage applications from all qualified individuals, regardless of race, gender, age, or any other identifying characteristic.

Shaw Communications, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.

We thank all applicants for their interest; however, only selected candidates will be contacted. No telephone calls or agencies, please.