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Shaw Communications
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Senior Systems Architect

Department name: Engineering
Business unit: TOPS
Position ID: J0521-0985

A little about us

What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.

At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.

Come dream bigger and brighter with Shaw.

The role

• Development, Design, and Sustainment of Shaw Consumer Voice Technology and Infrastructure.
• Produce and deliver technical solution documents, diagrams and presentations.
• Problem analysis/decomposition and triaging, troubleshooting and resolution of escalations from Operations.
• Provide training materials and training in support of our Operations teams.
• Work closely with Operations to improve their service level monitoring capabilities.
a. Alarm monitoring
b. Network health and service monitoring
c. Design and creation of monitoring dashboards
• Support sustainment and maintenance activities for Consumer Voice services and technologies; including patching, upgrades etc.
• Provide guidance and direction to vendors to resolve issues and to influence product roadmaps.

Your skills/experience

• Degree in Electrical Engineering, Computer Science or equivalent practical experience
7-10 years of related experience in designing, implementing and supporting voice networks
• Strong knowledge of IP Telephony and IP networks
• Experience with routing translations, tariff standards, capacity management
• In-depth knowledge of protocols such as SIP, XMPP, LDAP, HTTP, DNS, DHCP
• Experience with Networking standards such as Ethernet, IP, TCP, UDP, QoS as well as encryption
• Experience with SBCs, soft switch technology, signaling networks, and network monitoring platforms, including the configuration and troubleshooting of these platforms
o Ribbon C20/G9, Metaswitch, Oracle/Tekelec STP, StreamWIDE Voicemail, Telcobridges gateways, Empirix Hammer and Intellisight, etc.
• Excellent written and verbal communication skills as well as experience with Microsoft Office
• Experience with packet capture tools and their use in troubleshooting would be an asset, ie Empirix, Gigamon, Splunk, Wireshark
• Database Development and Management would be an asset
• Script writing experience would be an asset

Other details

• This position requires the successful completion of a criminal and credit background check

Posting closing date: June 21, 2021

At Shaw, we believe diversity and inclusion are integral to the continued growth and success of our entire company. We believe diversity and inclusion enhances our Company’s culture and creates a sense of belonging where people feel comfortable bringing their true selves to work. This in turn promotes innovation through harnessing the variety of experiences, thoughts, and perspectives our employees have to offer. We encourage applications from all qualified individuals, regardless of race, gender, age, or any other identifying characteristic.

Shaw Communications, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.

We thank all applicants for their interest; however, only selected candidates will be contacted. No telephone calls or agencies, please.