Please sign in with your Shaw ID.
No Shaw ID? You can still check which plans are available in your area.
Shaw services in your area
Good news! The plan you’ve selected is available in your area.
What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.Come dream bigger and brighter with Shaw.
The successful candidate will be accountable for assisting with the day-to-day operations of the Technical Operations department supporting the Lower Mainland and ensuring that a high level of customer service is provided to our customers.
• Manage and mentor people – recruitment and staffing, coaching and mentoring, employee development, performance management, compensation recommendations• Build and engage relationships with our family of employees and customers – daily communication with team members, monitoring engagement levels• Identify and remove any barriers to the team or the business• Manage and grow the business – roll out of new products, processes and tools; identifying opportunities for improving business• Contribute daily to the delivery of an exceptional customer experience – handling customer escalations, monitoring work quality, and providing daily support to the team• Be knowledgeable of and ensure team adheres to all applicable Health & Safety regulations• Maintain effective communications with all departments to ensure the highest level of customer service• Manage any special projects• Create, manage, and adhere to operational and capital budgets• Various other duties as needed
• Meeting or exceeding performance in current role• Supervisory training and/or experience is an asset• Knowledge of CATV, CATV plant maintenance, construction, planning, installations and service experience is a key element of this role• A strong track record of team building is a critical asset• Strong commitment towards the development of our employees and the team• A positive “can-do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity• Strong communication skills including presenting ideas, public speaking to large audiences, writing various types of documents for internal and external audiences, facilitating effective meetings• Strong decision making skills and demonstrate good judgment• Goal oriented and motivated with the ability to work with the public• Strong commitment to quality control and workmanship practices• Ability to handle multiple tasks and work well under pressure to meet specific deadlines• Ability to work independently and as a contributing member of a team• Working knowledge of MS Office and Internet applications is required• Ability to work various shifts including evenings, weekends, and statutory holidays• Must possess and maintain a valid driver’s license and be able to provide a driver’s abstract annually• Working knowledge of CBS system is an asset
• This position requires the successful completion of a criminal background check• As a condition of employment, all new employees will be required to provide proof of full vaccination with a federally approved COVID-19 vaccine (or proof of a valid exemption)
Posting closing date:
May 24, 2022
At Shaw, we believe diversity and inclusion are integral to the continued growth and success of our entire company. We believe diversity and inclusion enhances our Company’s culture and creates a sense of belonging where people feel comfortable bringing their true selves to work. This in turn promotes innovation through harnessing the variety of experiences, thoughts, and perspectives our employees have to offer. We encourage applications from all qualified individuals, regardless of race, gender, age, or any other identifying characteristic.
Shaw Communications, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.
We thank all applicants for their interest; however, only selected candidates will be contacted. No telephone calls or agencies, please.