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Shaw Communications
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Manager, Platform Systems (Windows and UNIX)

Department name: Information Technology
Business unit: TOPS
Position ID: J0122-1256

A little about us

What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.Come dream bigger and brighter with Shaw.

The role

As the Manager, Platform Systems, you will be providing leadership to multiple technical teams that are accountable for monitoring, troubleshooting, and maintaining on & off premise server infrastructure (Unix and Windows) for both Shaw and Freedom. The right individual for this role will be able to provide valuable guidance for the team based on a solid leadership skill, technical expertise, and a strong understanding of best practices in operational support. This role will be reporting to the Director, Data Center Infrastructure & Operations within Shaw's ESTN group.

A typical day

• You will provide support to the teams to balance and facilitate the significant number of intake requests from partners across the business who are seeking support in planning, building and automation of server infrastructure.
• The Manager will engage daily with their team leads to facilitate Service Requests, Incidents, Changes and Problems, to ensure a continual operational readiness model.
• As the team is comprised of both a first point of contact (Server Operations) and On Call Escalations, you will often be required to quickly analyze and interpret situations and help decision making on solutions to mitigate risk to services with a keen awareness of any impacts that may be caused.
• Providing leadership and mentoring for the team leads in their day-to-day roles, assisting them with hiring, disciplinary actions, performance reviews and setting and maintaining goals and objectives for each team. Identifying opportunities for career development and supporting members on their journey.
• You will be guiding the group to build and improve/develop repeatable standards and procedures that support the vision of delivering “Exceptional Customer Service”.
• Building relationships with peers across departments in support of accomplishing ESTN’s goals and objectives.
• Finding new ways to drive continuous improvement of the technical environment to refine and optimize operational effectiveness and efficiency in processes across the teams.
• You will be supporting the growth of the employees through personal development and are expected to lead and be available for individual members working from multiple locations across Canada.

Your skills/experience

• As this role includes both technical understanding and leadership, you should be comfortable with many key technical concepts, including but not limited to:
- Hands-on experience (either currently or in a previous non leadership role) with supporting Unix/Linux/Windows Server environments.
- Solid understanding of managing on-prem virtualization and off-prem cloud environments.
- Broad understanding of infrastructure protocols/services such as TCP/IP, DNS, DHCP, SNMP, routing, load balancing etc.
• Minimum 10 years in an IT role, with progressive leadership experience, supporting mission critical infrastructure
• Financial management experience (CAPEX and OPEX budgeting and forecasting, and familiarity with purchasing process principals).
• Experience negotiating with vendors, reviewing statement of work documents, and working with Strategic Sourcing on contracts/renewals.
• Strong understanding of all areas of Service Management utilizing ServiceNow.
• Reporting on monthly KPI’s and building reports in ServiceNow to capture other metrics as required.
• Post-secondary or technical diploma/degree/certification.
• Knowledge of cybersecurity threats in the operating environment, and risk mitigation strategies.
• Technical, Project Management and/or Leadership certifications/training would be considered an asset.

The right person for this role will be/have:
• A positive, “can-do” attitude and customer focused approach.
• Strong interest in growing leadership skills and open to mentoring others.
• Provide valuable guidance to the teams based on solid leadership skills, technical expertise, and understanding of best practices in operational support.
• Confident with managing the speed of change and prioritization in a technical landscape.
• The ability to consistently follow corporate ITSM processes and be eager to help drive continual improvement in this space.
• Excellent communication skills (both written and verbal).
• Good analytical skills, and a structured and methodical approach to problem solving.
• Previous experience managing multiple remote teams is an asset.

Other details

• This position requires the successful completion of a criminal and credit background check
• As a condition of employment, all new employees will be required to provide proof of full vaccination with a federally approved COVID-19 vaccine (or proof of a valid exemption)
• The successful applicant will be hired in any Shaw or Freedom location and will not be required to relocate for this role.

Posting closing date: January 21, 2022

At Shaw, we believe diversity and inclusion are integral to the continued growth and success of our entire company. We believe diversity and inclusion enhances our Company’s culture and creates a sense of belonging where people feel comfortable bringing their true selves to work. This in turn promotes innovation through harnessing the variety of experiences, thoughts, and perspectives our employees have to offer. We encourage applications from all qualified individuals, regardless of race, gender, age, or any other identifying characteristic.

Shaw Communications, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.

We thank all applicants for their interest; however, only selected candidates will be contacted. No telephone calls or agencies, please.